Terms of Use

1. General Provisions
1.1. These Terms of Use (hereinafter referred to as the “Terms”) govern the use of the website and online store The Better Hearing club (hereinafter referred to as the “Store”), which sells headphone‑style hearing aids (hereinafter referred to as the “Product”).
1.2. By using the Store’s website, you confirm that you have read these Terms and agree to comply with them.

2. Registration and Access
2.1. To place an order, a user may create an account or make a purchase without registration by providing the necessary contact details.
2.2. You agree to provide accurate information during registration and ordering. The Store is not responsible for the consequences of providing false information.

3. Placing an Order
3.1. Orders are placed through the Store’s website by adding the chosen Product to the cart and completing the order form.
3.2. After confirming your order, a confirmation and payment information will be sent to the email address or phone number you provided.
3.3. The Store reserves the right to refuse processing an order if the Terms are violated or if the Product is unavailable.

4. Payment and Delivery
4.1. Payment is made using the payment methods specified on the website.
4.2. Product delivery is handled by a courier service or postal service to the address specified by the buyer. The delivery time and cost depend on the region and are determined during the order process.

5. Warranty and Returns
5.1. The Product comes with a manufacturer’s warranty under the conditions specified in the product documentation.
5.2. The buyer may return or exchange a Product in proper condition within 14 days of receipt, provided the Product retains its original condition and consumer properties, and a proof of purchase is available.
5.3. If a defect is discovered, the buyer may request a replacement or a refund.

6. Liability
6.1. The Store is not responsible for improper use of the Product or for damage caused to third parties through negligent use.
6.2. The Store is not liable for possible interruptions in the website’s operation due to technical issues or third‑party actions.

7. Intellectual Property
7.1. All materials on the site (texts, images, logos) are the property of the Store or its partners and are protected by applicable law.
7.2. Any copying or use of materials without written permission from the Store is prohibited.

8. Changes to the Terms
8.1. The Store reserves the right to modify these Terms at any time. Changes take effect upon publication on the website.
8.2. Continued use of the site after changes are made implies your agreement with the updated Terms.

Privacy Policy

1. Collection and Use of Information
1.1. The Store collects personal data (name, email address, phone number, delivery address) for order processing and to improve service quality.
1.2. Data collection is based on voluntary consent given during order placement or when filling out contact forms.

2. Data Storage and Protection
2.1. The Store ensures an appropriate level of personal data protection in accordance with legal requirements, using technical and organizational measures.
2.2. Only authorized employees who are obligated to maintain confidentiality have access to personal data.

3. Transfer of Data to Third Parties
3.1. The Store does not transfer personal data to third parties except when necessary to fulfill an order (e.g., providing data to a delivery service) or when required by law.
3.2. In cases where data is transferred to partners (delivery services, payment systems), the Store ensures these partners comply with data protection requirements.

4. Cookies
4.1. The Store may use cookies to improve site functionality and analyze user behavior.
4.2. Users may configure their browser to refuse cookies, but this may affect some site functions.

5. User Rights
5.1. Users may request information from the Store about the personal data collected about them.
5.2. Users may request correction, blocking, or deletion of their personal data if it is incomplete, inaccurate, or processed unlawfully.
5.3. To exercise these rights, users may contact the Store using the contact information provided on the website.

6. Changes to the Privacy Policy
6.1. The Store reserves the right to amend this Privacy Policy. The current version of the Policy is always available on the website.
6.2. By continuing to use the website after changes are made, you agree to the updated terms.